handmade dolls head

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
Continental Portugal – 3 to 5 business days.
Shipping to Europe takes 1-2 weeks, United States, Canada and the rest of the world takes 2-4 weeks.
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Note that additional duties charges may apply, according to your country’s legislation. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

I accept Paypal payments. Money Transpher is available for residents in continental Portugal. If you are in Portugal and prefer this method please let me know. Payment is due at the time of order.

Returns & Exchanges

I don’t accept returns, exchanges or cancellations.
I always hope you absolutely love what you buy from Patiferie but if you have any problem with your order please contact me and I will be happy to find a solution together.

 

Frequently Asked Questions

Custom and personalized orders
If you want something special and personal, please write me a message, I’m sure we’ll find a solution!

Care instructions
Each doll is unique and entirely handmade. Do not wet the piece. Instead, spot clean frequently with a damp cloth and gentle laundry detergent.
I offer more cleansing tips on my Blog. To be notified of important matters and new dolls on the store you may join my Newsletter.
After shipping, macramé fringes may need to be brushed out, you can do so gently with your fingers or a wide tooth comb. Please contact me with any care related questions.

What color is it?
Color will appear differently on distinct computer screens and phones. I do my best to describe and photograph the accurate colors. If you have questions about colors please send me a message.

Gift wrapping and packaging
Each doll and macramé piece is wrapped ready to give as gift or keep for yourself!

How are they shipped?
I use sturdy boxes to help with the roughness of shipping. I use the portuguese mail carrier, CTT – Correios de Portugal, registered mail, and will send you the link to track your package to delivery. I can not be responsible for lost or delayed packages. If you prefer other shipping methods please let me know.
All packages are NOT insured. If you would like to insure your package for an additional fee please let me know.

Made to Order
Many items in the shop are made to order, meaning that I make the Art doll or wall hanging once you order it. No two pieces are exactly the same. The yarn and fibers used will depend on what I have in stock. If you have a special request – a specific colour, material or need – please contact me.

Materials
I take great care in sourcing my materials for their quality. Most of the yarns and textiles I use are 100% natural, produced nationally, locally whenever possible, and high quality.

 

Additional Policies and FAQs

I don’t usually send a printed invoice with your purchase. If you want one, please let me know it beforehand.
I reserve the right to cancel sales and refuse service under unforeseen circumstances.

 

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